vintageworn.com

2. PRODUCT AUTHENTICITY & EXPERT DESCRIPTION

VintageRLX Inc. (vintageworn.com) guarantees the authenticity of our timepieces to the absolute best of our professional and expert knowledge. Because vintage watches are decades old, buyers must acknowledge and accept the following conditions:

• Subjective Nature: Condition descriptions, grading, and assessments of wear are inherently subjective. Timepieces will naturally exhibit signs of aging, patina, component discoloration, and fading.
• Component Originality: Due to historical maintenance, watches may feature service-era or period-correct replacement components (such as hands, crystals, crowns, bezels, or internal gears). We do not guarantee the absolute factory-originality of every microscopic internal or external component part.
• Inherent Characteristics: Sourcing and purchasing a timepiece from VintageWorn constitutes complete, binding acceptance of all inherent aging characteristics and unknown historical service records unique to vintage horology.

3. MECHANICAL PERFORMANCE & WATER RESISTANCE3.1 MECHANICAL PERFORMANCE LIMITATIONSUnless explicitly stated otherwise in writing, VintageWorn provides no guarantees regarding:

• Official Chronometer (COSC) timekeeping accuracy.
• Long-term timing stability or exact power reserve durations.
• Chronograph hand precision, reset alignment, or future mechanical servicing requirements.
• Vintage timepieces naturally vary in day-to-day performance and will require periodic, professional maintenance over time.

3.2 WATER RESISTANCE TESTING & WARRANTY EXCLUSIONVintageWorn does not warranty, guarantee, or represent that any timepiece sold is water-resistant or waterproof, regardless of the manufacturer's original depth ratings. Upon request or as part of our standard curation process, we can pressure test the timepiece and/or have our professional watchmaker verify that it successfully passes a pressure test prior to shipment. However, due to the volatile nature of vintage seals, gaskets, and materials under real-world conditions, once the timepiece leaves our office, we provide absolutely no warranty or coverage for water intrusion, internal condensation, or moisture damage of any kind. Any presence of internal moisture explicitly voids all movement warranties, and VintageRLX Inc. is entirely absolved of mechanical or financial liability.4. SIX-MONTH LIMITED MOVEMENT WARRANTYWe provide a 6-month limited mechanical movement warranty, commencing strictly from the official date of delivery or carrier pickup.

• Covered Items: This warranty exclusively covers complete internal mechanical failure, a movement failing to run under standard winding, or timing deviations proven to exceed ±60 seconds per day under regular, non-abusive handling.
• Explicit Exclusions: This warranty strictly excludes any coverage for water/moisture intrusion, impacts, accidental drops, case shocks, component magnetization, cosmetic wear (crystals, bracelets, dials, bezels), or normal vintage performance variability.
• Voiding Clauses: Any unauthorized inspection, opening of the case back, adjustments, or tampering executed by a third-party watchmaker or jeweler immediately voids this warranty in its entirety. All eligible warranty diagnostics and repairs must be handled exclusively by a technical watchmaker pre-approved and designated by VintageWorn.

7. WATCH SOURCING & CONCIERGE ACQUISITION7.1 SOURCING DEPOSIT & CAPITAL ALLOCATIONTo initiate a custom watch sourcing request or concierge acquisition service, the buyer is strictly required to submit a mandatory, 30% non-refundable deposit. Sourcing operations will not commence until this initial deposit has cleared our accounts. Once procurement actions begin, this deposit is entirely non-refundable and will be retained by VintageRLX Inc. as liquidated damages for market procurement and sourcing expenses should the buyer fail to complete the transaction.7.2 PAYMENT TIMELINE & DISPATCH CLEARANCEThe financial structure for sourced items requires 30% upfront capital allocation at the inception of the search. The remaining 70% balance must be paid in full via verified bank wire transfer within 48 hours of item acquisition and visual confirmation. The sourced timepiece will not be dispatched, shipped, or released under any circumstance until the remaining balance has fully settled and cleared our banking institution.7.3 ACQUISITIONS EXCEEDING $50,000For premium timepieces with a market acquisition cost exceeding $50,000 USD, VintageRLX Inc. reserves the absolute right to modify standard deposit thresholds at our sole discretion. Sourcing for these elite references may mandate a higher non-refundable deposit up to 50%, or require 100% full upfront prepayment prior to executing vendor acquisition commitments.7.4 NO CANCELLATION POLICYOnce procurement operations have formally commenced and capital has been deployed to secure a timepiece from our global network, the sourcing engagement cannot be canceled, amended, or revoked by the buyer under any circumstance.7.5 SOURCED TIMEPIECE RETURNSAll timepieces successfully acquired via our custom concierge sourcing service remain strictly subject to the master return and authenticity mandates outlined in Section 5 of these Terms. Courtesy remorse returns for change-of-mind or aesthetic preference are highly restricted on custom-sourced assets and will be evaluated strictly case-by-case, remaining subject to the standard 15% restocking fee.

Professional Watch Service & Repair

Vintage watches are finicky and sometimes require repairs. To keep it running with perfect precision, it requires regular maintenance and specialized care. We offer comprehensive maintenance, restoring, and repair services tailored to your watch's exact needs—fully available at any time by request.Whether you need a simple battery replacement, a complete movement overhaul, or detailed cosmetic restoration, our master watchmakers are here to help.How It Works: Ship Your Watch for an EstimateGetting your watch serviced is simple, secure, and convenient, no matter where you are located.

1. Request Your Service
   Head over to our Contact Us page to fill out our online request form and let us know what your watch needs.
2. Ship Us Your Watch
   Carefully package your timepiece and ship it securely to our service center. We recommend using a tracked and insured shipping method for your peace of mind.
3. Receive Your Estimate
   Once our technicians carefully inspect your watch, we will provide a detailed estimate for the required repairs.
4. Expert Repair & Return
   With your approval, we will perform the necessary services, rigorously test your watch for accuracy, and ship it safely back to your door.

No work will begin until you approve your estimate. If you choose not to proceed, we will securely return your watch to you.

8. SELLING YOUR WATCH TO VINTAGEWORN (BUYBACKS & TRADE-INS)All buyback or trade-in requests are evaluated strictly on a case-by-case basis. VintageRLX Inc. offers no guaranteed buyback or trade value on any previously purchased timepiece. All valuations are determined solely by current wholesale market conditions at the exact time of physical evaluation; a timepiece's original purchase price carries no relevance or weight in establishing current trade or cash offers. All evaluation quotes extended by VintageWorn are entirely discretionary, provisional, and non-binding until explicitly executed in writing via a formal bill of sale.9. CONSIGNMENT POLICY & CONSIGNOR INDEMNIFICATION9.1 MARKET VALUATION & PRICINGVintageWorn will analyze current market data, historical comparables, and the physical condition of the timepiece to establish a recommended, realistic public listing price. Final listing thresholds must be agreed upon by both parties prior to asset onboarding.9.2 PHOTOGRAPHY, MEDIA & MARKETINGUpon physical receipt and acceptance of the asset, VintageWorn will perform professional macro photography, draft detailed commercial listings, and actively market the timepiece across our established digital sales channels, networks, and social media platforms. All marketing media generated remains the permanent intellectual property of VintageRLX Inc.9.3 CONSIGNMENT FEESOur standard brokerage and marketing fee is 15% of the final gross sale price. This fee is earned upon the completion of a transaction and is entirely non-refundable.9.4 DISCLOSURE & ACCURACY MANDATEThe consignor assumes absolute legal responsibility for providing exhaustive, accurate, and truthful documentation regarding the timepiece’s authenticity, component originality, historical service records, known defects, and overall cosmetic condition.9.5 MISREPRESENTATION & SELLER INDEMNIFICATIONIf a retail buyer or our internal watchmaker subsequent to listing discovers any material misrepresentation, hidden defect, or aftermarket/inauthentic components:

• The consignor assumes full, sole financial and legal liability for completely remedying the issue, including funding immediate retail refunds, component repairs, and all multi-way express shipping costs.
• VintageWorn shall retain our full 15% consignment fee as liquidated damages for marketing, labor, and platform disruption, without exception.
• The consignor explicitly agrees to indemnify, defend, and hold harmless VintageRLX Inc. and its officers from any and all legal claims, financial losses, or reputational damages arising from the consigned asset.

9.6 PAYOUT TIMELINENet consignment proceeds (the final gross sale price minus our 15% fee and any pre-agreed watchmaker verification costs) will be issued to the consignor strictly after all retail buyer funds have fully settled, cleared our banking institutions, and passed the standard 7-day retail returns window.9.7 CONSIGNMENT RETRIEVALIf a consignor requests to withdraw and retrieve their unsold timepiece prior to a transaction execution, the consignor must notify us in writing and assumes full financial responsibility for all return shipping, packaging, and full-value third-party transit insurance costs.10. SERVICING & REPAIR POLICY10.1 INBOUND TRANSIT RISKCustomers sending timepieces to our facilities for mechanical evaluation, maintenance, or repair assume absolute and total risk of transit. All inbound shipments must be sent fully insured with signature-required tracking. VintageRLX Inc. is completely absolved of liability for any inbound transit loss, courier theft, or package damage.10.2 QUOTATIONS & WORK AUTHORIZATIONFollowing a physical and mechanical diagnostic overview by our watchmaker, a formal service estimate will be issued to the client. No physical repairs, component replacements, or mechanical servicing operations will commence without the explicit, written authorization of the timepiece owner.10.3 SETTLEMENT & LIEN ON ABANDONED PROPERTYAll outstanding service balances, parts costs, and diagnostic fees must be settled in full prior to return shipment clearance. In accordance with applicable state storage laws, any timepiece remaining unpaid or unclaimed ninety (90) calendar days after service completion notification shall be legally deemed abandoned. VintageRLX Inc. reserves the absolute right to assess ongoing monthly storage fees, or liquidate the abandoned asset via private sale to recover outstanding mechanical balances and accrued costs without further notice or liability to the original owner.10.4 SERVICE WARRANTY & LIMITATIONSMechanical service warranties issued by VintageWorn apply exclusively to the specific physical components and labor executed during the documented repair. Our service warranties explicitly exclude coverage for subsequent water/moisture intrusion, drops, impacts, case shocks, component magnetization, cosmetic wear, or natural vintage structural aging. Any intervention or opening of the case back by a third-party watchmaker instantly voids our service warranty.11. RIGHT TO REFUSE SERVICE OR SALESVintageRLX Inc. retains the absolute, unreviewable right, at our sole and absolute discretion, to refuse service, deny website access, cancel pending invoices, terminate active orders, or permanently discontinue business interactions with any consumer or entity. This right may be exercised immediately and without prior obligation to state cause, specifically targeting individuals who:

• Fail to comply with, or attempt to circumvent, these Master Terms & Conditions.
• Exhibit rude, abusive, hostile, threatening, or structurally unreasonable communication styles.
• Present a heightened fraudulent financial risk, credit card mismatch, or unethical operational conduct.
• Provide misleading, incomplete, or unverifiable identity data.
• Attempt to execute transaction negotiations or hold requests in bad faith.
• Interfere with the routine administrative or mechanical operations of our staff.

Any eligible funds tied to a unilaterally canceled transaction will be reversed or refunded strictly in accordance with our standard processing timelines, minus any incurred banking gateway or platform terminal fees.

VintageWorn accepts the following forms of payment:

• Bank wire transfer
• Zelle (info@vintageworn.com) up to $8000
• Other approved methods at our discretion

We do not accept credit card chargebacks, disputes, or reversals once a payment has been made.

To place a timepiece on hold, select the item on our website and complete the secure $2,500 deposit via Zelle directly through our online checkout system. Once your checkout deposit is cleared, the watch is automatically reserved exclusively for you, and a balance invoice will be issued via your provided email address within 48 hours. The remaining balance must be settled via verified bank wire transfer. A confirmed wire transfer receipt matching your verified buyer information must be provided within 72 hours of invoice issuance, or the exclusive inventory hold is automatically canceled, the item returns to active public inventory, and the transaction deposit will be handled under our master holding terms.

We typically use fedex overnight for all shipments in the USA.  For international shipments, we use fedex international priority.  

Yes. Once your order has been processed and shipped, you will receive a tracking number via email so you can follow your package’s progress.

SHIPPING, INSURANCE, RISK OF LOSS & DAMAGE CLAIMSWe ship high-value timepieces globally utilizing reputable, secure express couriers (primarily FedEx Express). To guarantee absolute asset safety, all shipments dispatched by VintageWorn require transit insurancecovered up to the declared customs value; buyers may not opt-out or decline insurance coverage under any circumstance. To minimize delivery fraud and logistics risks, our shipping destination protocols are structured as follows:

• Commercial / Business Addresses: Deliveries can be made directly to a verified, public business address, provided it is signed for by the buyer or an authorized receptionist.
• Residential Addresses: To protect your asset, we do not ship high-value timepieces directly to residential front doors. All residential orders must be securely routed to the closest official FedEx Ship Center corresponding to the buyer's zip/postal code for secure pickup.
• Pickup & Timeframe Mandate: The buyer must present a valid government-issued photo ID matching the invoice name to execute pickup. All package pickups must be completed within forty-eight (48) hours of arrival at the designated FedEx Ship Center. Failure to pick up the item within this 48-hour window constitutes a material breach of contract, and the package may be recalled to our offices at the buyer's sole expense.
• Mandatory Damaged Shipment Protocol: If the outer shipping box, security seal, or container arrives visibly damaged, crushed, torn, tampered with, or compromised, or if the timepiece inside is physically affected, the buyer must notify VintageWorn immediately (within 24 hours of delivery or carrier pickup). The buyer is strictly required to preserve all original packaging materials and provide comprehensive photographic and/or video evidence of both the outer container and the internal contents to facilitate an immediate insurance carrier claim. Failure to report transit damage and supply requisite photographic proof within this 24-hour window explicitly voids all insurance remedies, and the buyer assumes full financial liability for the damage.

In all instances, legal title and complete risk of loss officially transfer to the buyer the moment the package is securely delivered and signed for by the recipient or an authorized agent at the final designated delivery location. VintageWorn is completely absolved of liability for items intercepted, rerouted, or stolen via unauthorized third-party intervention post-dispatch.

5. SALES & RETURN POLICY5.1 

ALL SALES ARE FINAL Except as expressly outlined below, all sales finalized through VintageWorn are absolute and final. We do not offer open-ended return or inspection periods. Returns will ONLY be considered or accepted under the following strict conditions:

• The timepiece is definitively and professionally proven to be inauthentic.
• The timepiece is verified by VintageWorn to have been grossly misrepresented in its physical or mechanical description.

5.2 BUYER’S REMORSE RETURNS (7 DAYS, 15% RESTOCKING FEE)If you wish to return a timepiece solely due to a change of mind, aesthetic preference, or physical fit:

• Notification Window: You must explicitly notify VintageWorn via email within seven (7) calendar daysof delivery or carrier pickup.
• Restocking Fee: Any approved courtesy return is subject to a mandatory 15% restocking fee, which will be deducted directly from your refund balance.
• Transit Costs: The buyer assumes full, sole financial responsibility for all return shipping, packaging, and full-value courier insurance costs.
• Unaltered Condition Mandate: The timepiece must be returned in the identical, unworn, unaltered, and untampered condition in which it was dispatched. VintageWorn retains the absolute, unappealable right to deny any remorse-based return request for any reason whatsoever, including but not limited to if visual wear, component tampering, or mechanical alteration is evident upon inspection.

5.3 RETURN PROCEDURETo initiate a qualified return under Section 5.1 or 5.2, buyers must strictly adhere to the following operational timeline:

1. Written Authorization: Email info@vintageworn.com to request a return. You must wait to receive official, written return approval from an authorized VintageWorn representative before dispatching any parcel.
2. Dispatch Timeframe: Once written approval is granted, the timepiece must be securely shipped and dispatched via an express courier within forty-eight (48) hours, fully insured for its total transaction value.
3. Inspection Period: Upon physical receipt of the package at our offices, VintageWorn will perform a meticulous technical and aesthetic inspection within forty-eight (48) hours to verify the watch's serial numbers, internal components, and exterior condition match our departure records.
4. Remedy Issuance: If the timepiece passes inspection and satisfies all criteria, an eligible refund or credit will be issued.
5. Exchanges: Exchanges are not guaranteed. Item exchanges are reviewed strictly on a case-by-case basis at the sole discretion of VintageWorn.

To begin a return or exchange, simply contact our customer support team with your order number and the reason for your request. We’ll guide you through the next steps if a return is eligible 

Once your returned item has been received and inspected, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

13. BRAND & MANUFACTURER DISCLAIMERVintageWorn is an independent curator and seller of pre-owned luxury timepieces. We are strictly not authorized, affiliated, sponsored, or endorsed by:

• Rolex S.A. / Rolex USA
• Tudor
• Patek Philippe
• Audemars Piguet
• Omega
• Or any other watch manufacturer or brand.

All brand names, logos, models, and trademarks mentioned on vintageworn.com remain the sole and exclusive property of their respective owners.

15. INTELLECTUAL PROPERTY

All photographs, media, text, graphics, watch descriptions, and proprietary content displayed on vintageworn.com are the exclusive property of VintageRLX Inc. Unauthorized reproduction, distribution, scraping, or commercial utilization of any site media or content without prior express written consent is strictly prohibited.16. LIMITATION OF LIABILITYTo the maximum extent permitted by applicable law, VintageRLX Inc. shall not be held liable for:

• Subjective collector expectations or buyer aesthetic preferences.
• Third-party grading opinions, appraisals, or external watchmaker assessments.
• Market value fluctuations or changes in luxury timepiece valuations post-purchase.
• Mechanical or component repairs requested outside of our standard 6-month movement warranty.
• Direct, indirect, incidental, punitive, or consequential damages, including emotional distress claims.

Your sole and exclusive remedy for any verified dispute is strictly limited to the return and refund rights expressly outlined in Section 5 of these Terms.17. BINDING ARBITRATION AGREEMENT & LIABILITY WAIVER17.1 MANDATORY BINDING ARBITRATIONAny and all disputes, claims, or controversies arising out of or relating to transactions, timepieces, or services provided via vintageworn.com must be resolved exclusively through final and binding arbitration, rather than in a court of law. By entering into a transaction, you explicitly waive your right to sue VintageRLX Inc. in court or seek a trial by jury.17.2 NO PERSONAL OR INDIVIDUAL LIABILITYAll claims must be brought strictly against the corporate entity, VintageRLX Inc. You explicitly waive any and all rights to pursue legal claims, financial damages, or arbitration actions against the corporation's owners, officers, directors, members, or employees personally.17.3 NO CLASS ACTIONSAll arbitration proceedings must be conducted strictly on an individual basis. You explicitly waive the right to initiate, join, or participate in any class, collective, representative, or group action lawsuits or arbitrations against us.17.4 GOVERNING LAW & JURISDICTIONArbitration proceedings shall be conducted exclusively within Middlesex County, Massachusetts, under the governing commercial laws of the Commonwealth of Massachusetts.17.5 SURVIVAL CLAUSEThis entire Section 17 (Arbitration Agreement & Liability Waiver) shall survive the completion, termination, or cancellation of all invoices, transactions, and customer relationships indefinitely.18. UPDATES TO TERMSVintageRLX Inc. reserves the absolute right to modify, update, or amend these Terms of Service at any time without prior notification. Continued use of the website or initiation of an invoice after updates are posted constitutes complete and binding acceptance of the revised Terms.19. CORPORATE CONTACT INFORMATIONvintageworn.com is owned and operated by VintageRLX Inc.

• Email: info@vintageworn.com
• Website: vintageworn.com

12. ANTI-DEFAMATION & ONLINE CONDUCT POLICY12.1 PROHIBITED CONDUCTBy interacting with vintageworn.com, executing an invoice, or initiating a transaction with VintageRLX Inc., you explicitly agree to maintain professional conduct across all public and private spaces. You are strictly prohibited from publishing, spreading, or amplifying any false, defamatory, malicious, or unsubstantiated factual claims against VintageRLX Inc., its website, or its owners. This prohibition strictly target actions including, but not limited to: [1, 2, 3]

• Publishing slanderous, libelous, or provably false statements of fact.
• Spreading deceptive misinformation or hostile content intended to disrupt our business operations.
• Engaging in targeted public harassment, character attacks, or malicious disparagement of our staff or brand reputation. [1, 2, 3]

12.2 APPLICABLE PLATFORMSThis online conduct policy applies uniformly to all digital, print, and communications mediums, specifically including:

• Public watch communities and enthusiast forums (e.g., Rolex Forums, Watchuseek, Omega Forums).
• Social media platforms (e.g., Instagram, Facebook, TikTok, X/Twitter, YouTube).
• Public review aggregates (e.g., Google Business Profiles, Yelp, Better Business Bureau).
• Private or group messaging channels (e.g., WhatsApp, WeChat, Discord, Telegram). [1, 2]

12.3 LEGAL REMEDIES & ENFORCEMENT CONSEQUENCESAny material violation of this online conduct policy that inflicts commercial, financial, or reputational harm upon VintageRLX Inc. will be met with immediate legal enforcement. We reserve the absolute right to pursue comprehensive civil remedies to the maximum extent permitted by law, including: [1, 2]

• Filing formal civil claims for defamation, cyber-libel, and tortious business interference.
• Seeking immediate court injunctions mandating the removal and retraction of the offending content.
• Recovering full compensatory financial damages, documented business loss, and all accrued attorney fees and court costs. [1, 2, 3]